Trackap – Q&A: All Your Questions About Our Connected Solutions

Module – All the answers

Application – All the answers

General - Practical questions

Instructions - Understanding the installation

Module – All the answers

Can I install the bike tracker myself, or do I need to have it done by a professional?

If you are comfortable with bicycle mechanics, you can install most motors yourself (except for certain Bosch/Shimano models, which require a diagnostic kit for activation). However, to ensure that the GPS tracker is concealed as well as possible and to avoid damaging the e-bike's connectors, we recommend having it installed by a bicycle mechanic.

Where is my QR code?

The QR code can be found inside the box of your Trackap products. If you do not have it, please request it by email at: contact@trackap.com, specifying the identifier of your tracker.

Contact

How do I pair my tracker with my application?

To pair your tracker with your application, go to the main page. A button with a + will appear at the bottom of the screen. Click on it, then scan the QR code or enter the data (tracker ID and secret code) manually.

How to install the GPS tracker on a Bosch, Shimano, or Bafang motor?

- For Bosch (Gen 4 / Smart System) & Shimano: Installation generally requires the activation of a specific power port, which requires a tool reserved for certified professionals. We therefore recommend that you consult a bicycle mechanic.

- For Bafang & Yamaha: Connection is usually "Plug & Play." You will find all our detailed instructions and installation videos in our Instructions - Understanding Installation section.

Does my tracker drain the battery of my electric bike?

The tracker's power consumption is minimal.
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- Bafang/Yamaha motors: The tracker is continuously powered.
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- Bosch motors: The tracker recharges when the bike is turned on. When stationary, its internal battery takes over to ensure the bike's geolocation for several days/weeks depending on usage, without impacting the range of your main battery during your rides.

Why does my tracker display 0V?

Your tracker may display 0V when it has not yet been initialized, when it is improperly connected, or in the case of Bosch motors, when the bike is switched off.

Application – All the answers

Why am I paying a subscription?

The tracker uses a SIM card to send GPS data. The subscription covers the network costs and ensures the continuity and quality of our services.

How can I renew my subscription?

Renewal is done directly in the Trackap app. Go to your bike details, then click on "Renew my Subscription." Payment is secured by our partner STRIPE. We do not store any banking information.

How is my banking data managed during subscription renewal?

Subscription payments are processed through our partner STRIPE. All transactions are secured, and we do not receive or store any of your banking details.

What is the maintenance based on?

Vehicle maintenance is based on the mileage calculated by our trackers, as well as any calendar or mileage milestones you have previously defined.

What should I do if my electric bike is stolen? (Theft Mode)

If your bike is stolen, immediately activate "Theft Mode" via the app. This generates a unique code to be given to law enforcement. This code gives them access to a dedicated interface (https://police.trackap.com/) to track the vehicle's movements in real time and facilitate its recovery. Note: This button does not automatically contact the police; you must file a report.

Practical questions

Why install a GPS tracker on my electric bike?

Installing a GPS tracker for your electric bike is the best protection against theft. Unlike a simple mechanical lock, the Trackap tracker allows you to geolocate your bike in real time via our app, receive alerts of suspicious movement, and facilitate searches by law enforcement in the event of theft. It is an essential addition to secure your investment.

Where should I store my bike?

We advise you to always park your bicycles indoors (garage, bicycle room, etc.) and always lock them. Most thefts occur inside private buildings.

I'm not going to use my bike for a long time. What should I do with the battery?

We advise you to disconnect the battery and avoid exposing it to freezing temperatures to prevent deep discharge, which can damage the lithium-ion cells.

What is the best lock for bikes?

Generally, the most resistant locks are U-locks. However, we recommend (especially in large cities) using several locks of different types when leaving your bike outside for an extended period. For example, a U-lock and a large chain, or a U-lock and a folding lock.

I have a tracker, should I still use a lock?

Of course, the tracker complements traditional locks but does not replace them.

Can I install my tracker myself?

We always recommend having trackers installed by professionals, especially since they are installed on sensitive parts of the bike. If you are used to maintaining your bike, you can still install it yourself, but in any case, installation on a Shimano, Bosch Gen4, or Bosch SmartSystem motor will always require professional assistance to activate the power ports.

Privacy Policy

Does sensitive data leave the European Union?

No, all data always remains within the EU.

Do you resell usage data?

We use anonymous and aggregated data to help cities transform and improve the viability of soft mobility options.

Is my data protected?

Yes, all data is always encrypted at multiple levels and only transmitted through secure channels.

Who has access to my data?

No one can access your data unless you generate a police code and share it.

Where and by whom is my data stored?

All data is stored on AWS cloud servers in Paris and never leaves the European Union.

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Instructions - Understanding the installation

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The three golden rules

1. Connection to a power supply between 9 and 60v

→ For Shimano and Bosch, the connection ports must be activated with the engine manufacturer's software.

2. E-bike GPS Tracker installed in a slot with a plastic opening

→ Not in the frame or seat tube

→ GPS antenna to the outside: set indicator photos

3. End of assembly test to be carried out with the tracker ID on trackap.com/connect

4. Share pairing QR-code with customer

Xiaomi

Access instructions

Video

Shimano

Access instructions

Manual

Bafang M400/420

Access instructions

Manual

Universal

Access instructions

Video

Universal

Access instructions

Manual

Bosch Generation 3

Access instructions

Manual

XT-60

Access instructions

Video

XT-60

Access instructions

Manual

Bosch Generation 4

Access instructions

Manual

Bosch Generation 4

Access instructions

Video