/ Q&A
Find answers to your questions about the Trackap solution.
Module – All the answers
Application – All the answers
General - Practical questions
Privacy Policy
Instructions - Understanding the installation
Module – All the answers
Where is my QR code?
How do I pair my tracker with my application?
How do I install the tracker?
Is my tracker always powered?
Why does my tracker display 0V?
Application – All the answers
Why am I paying a subscription?
How can I renew my subscription?
How is my banking data managed during subscription renewal?
What is the maintenance based on?
What happens when theft mode is activated?
Practical questions
Where should I store my bike?
I'm not going to use my bike for a long time. What should I do with the battery?
What is the best lock for bikes?
I have a tracker, should I still use a lock?
Can I install my tracker myself?
Privacy Policy
Does sensitive data leave the European Union?
Do you resell usage data?
Is my data protected?
Who has access to my data?
Where and by whom is my data stored?
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The three golden rules
1. Connection to a power supply between 9 and 60v
→ For Shimano and Bosch, the connection ports must be activated with the engine manufacturer's software.
2. Plotter installed in a slot with a plastic opening
→ Not in the frame or seat tube
→ GPS antenna to the outside: set indicator photos
3. End of assembly test to be carried out with the tracker ID on trackap.com/connect
4. Share pairing QR-code with customer
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